Our refund and return policy lasts 30 days from the day you receive your order. If 30 days have passed since delivery, we cannot offer you a full refund or exchange. This 30-day period applies to all orders, including cash-on-delivery orders and items bought at a discounted or promotional price.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Additionally, we do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are some situations where only partial refunds are given:

• Book with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened

Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery

Reimbursement

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you when your refund is approved or rejected.

If you are approved, your refund will be processed within 14 days. For orders paid by card, the credit is applied to your original payment method. For cash-on-delivery orders, the refund is issued by bank transfer to the account you provide when you request the return.

Late or missing refunds

If you still haven’t received a refund, please check your bank account again.

Then contact your credit card company, it may take some time for your refund to be officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at refund@thrivecommer.com

Items on sale

Discounted and promotional items are covered by this policy on exactly the same terms as regular priced items. They can be returned and fully refunded within 30 days of delivery.

Exchanges

If your item arrives defective or damaged, we will replace it. If you simply changed your mind, you can return it within 30 days of delivery and receive a full refund under this policy.

 

Distributed Growth Sp. z o.o.
Headquarters Ul. Poligonowa 15 F
Lublin
20-817